Technology Planning

Modernize your business - Increase Productivity - Reduce Costs

Our Quarterly Strategic Technology Plans help identify technology solutions in 8 key areas that address business challenges.

Support

Are Staff & Management satisfied with response times?
Are issues usually resolved without needing to address them multiple times?
Are issues being auto-remediated without manual intervention?

Data Centre Infrastructure

Do systems adequately support the required applications?
Are the Hardware and Operating System in a vendor-supported state?
Are capacity thresholds (RAM, CPU, HDD) known, and are they acceptable?
Is there a replacement plan for aging components?
Are there systems that should be considered that will provide additional productivity?

User Adoption & Training

Are staff highly proficient with the applications they use daily?
Is there a plan for ongoing professional development as it relates to technology?
Has management gained end-user feedback on the level of IT adoption?

Applications

Is application performance meeting expectations?
Are end of life & upgrade timelines known?
Is workflow automation being leveraged adequately?
Are other line of business applications meeting expectations?

Backup/Disaster Recovery

Is DR being tested? Does backup & DR meet requirements?
Have all data sources been considered (cloud, end-user, etc)?
Is there a defined Recovery Time Objective (the duration at which DR failover should happen) and Recovery Point Objective (the period of data loss in a DR scenario)?

Security

Is security being addressed through a cadence, not just point in time?
What security technologies are in place?
Are adequate security policies in place?
Does the organization have a defined Security Position?
Do they need one?
Are security audits requested/required?

End-User Computing

Is data easily & securely accessible?
Does the right balance of technology tools exist? (sufficient but not overwhelming)
Is there a hardware refresh cycle in place?
Are the Operating systems currently supported by the vendor?

Collaboration & Telephony

Are ISP & Telephony contract renewal dates known?
Are the current systems efficient for communications?
Do capabilities exist that would provide productivity gains?
Is modern collaboration understood?

Are you Driving Productivity through Technology?