Your IT department can provide incredible overall value to your business, but only if they’re working hard in the right places. A Managed Services partner well-versed in working with existing IT departments can help increase the value provided by your internal team, while ensuring that they have the tools and support they need.
1) Lean IT
Lean IT is designed to be customer-focused, efficient, and transparent. Based on five core principles (customer value, value stream, flow, pull, and perfection), the Lean methodology provides an answer to the most important business question in this industry: how can IT contribute to the success of our organization and our customers’ business?
2) Live documentation
This kind of documentation is always up to date, as it’s run every day against the software to test it. When a test fails, it signals the documentation is no longer in sync with the code. What does this mean for your IT team? A quick turnaround on a quick fix, and no obsolete documentation.
3) Security: monitoring, educating, and testing
Threats to your information systems are ever-evolving, and your organization needs to be prepared. By keeping your team up-to-date on the latest trends and strategies, while simultaneously proactively monitoring and testing the security of your environment, you can ensure that a security breach won’t cause you time, effort, and potentially a lot of money.
4) Backup and DR testing
Having a concrete disaster recovery plan is paramount in protecting your business. But that plan is only valuable so long as it’s tested and kept up-to-date. To make sure your organization can recover data, restore critical applications, and continue operations after an interruption, a Managed Services partner will test all aspects of your disaster recovery and backup plan.
5) Systems monitoring and reporting
Knowing that your system is constantly being monitored – and that all diagnostics will be laid out into a regular report – takes the onus off your internal IT team while ensuring that the upkeep of your network is being approached consistently and proactively.
6) Application training
Your IT team needs to be well-versed in all applications relating to your network. A Managed Services partner will ensure that all knowledge and training is up-to-date within the internal team.
ITAssist is Broadview’s Managed Services program designed specifically for mid-size and large enterprise business. Call (204) 984-9897 or email firstname.lastname@example.org to learn more.