Whether or not you are technically inclined, sometimes all we need is for our environments to just work. And doesn’t it always seem like something goes down when you really, absolutely must get something done in the next five minutes?
In those moments, wouldn’t it be nice if your issue could be reported instantly, without you needing to open a support ticket or call someone and explain, sometimes repeatedly, what’s going on to someone who can’t seem to figure out what’s wrong?
We thought so, so we went ahead and built a practice around doing exactly that. With our managed firewall, switch, and router monitoring, we can, in most cases, insert a layer of automated reporting and monitoring.
No need to craft an email or pick up the phone; the affected device will report the error to our help desk, who will respond as per our agreement with your organization, from simply letting your IT staff know there’s a problem, all the way up to proactively assessing and correcting whatever the issue affecting your organization might be.
Not only does this make less work for both the affected users and the IT staff, however, it also prevents your non-technical staff from having to try and explain an issue that they might not necessarily understand to an IT team who probably already has enough to do.
Designed to be scalable and easily layered into other managed offerings, all these ties back to our mission of improving productivity through technology.
By making life easy for your users, so that they can spend more of their time doing what they do best, instead of chatting with tech support.