Microsoft's New Commerce Experience
As your trusted advisor, we wanted that you and your team are aware of this new update so you can transact better!
What does it mean to your business?
Microsoft is designing the NCE to simplify and streamline how customers can buy from Microsoft. Microsoft wants to offer you more options for tailoring your purchases to meet your business needs.
How will it impact you?
Starting January 2022, Microsoft will bring seat-based cloud offers to New Commerce Experience (NCE) for Microsoft 365, Dynamics 365, Power Platform, and Windows 365.
By March 2022, New orders must be transacted through NCE ONLY. All O365 and M365 SKUs with a month to month term will increase by 20%, in addition to Microsoft’s price changes on select O365 and M365
By February 2023, all remaining subscriptions on the previous experience must be moved to new commerce because they cannot be renewed on the previous CSP experience.
Microsoft's NCE Cancellation Policy
**72 hours is based on UTC and includes weekends and bank holidays.
What happens if you cancel within 24 hours (UTC)? and within 72 hours (UTC)?
You will receive a full refund if you cancel the subscription within 24 hours (UTC).
If you cancel anytime within 72 hours (UTC) you will receive a prorated refund (proration daily).
What happens after 72 hours?
After that first 72 hours, no cancellation is possible; and you will continue to be billed for the remainder of the term, and/or you will not receive a prorated refund if the subscription was billed upfront for the entire term.
72 Hour Timeframe includes all Days of Week
The 72 hours at the beginning of each seat-based subscription term in new commerce, during which a customer can cancel the subscription or reduce seats on that subscription, includes all days of the week and does not exclude weekend days or holidays. If a subscription is purchased on a Friday, the customer can cancel until the following Monday.
Flexibility with Monthly Terms Offers
As your trusted advisor, we encourage all our customers who are not sure about committing to an annual term to purchase the monthly term option so that they can cancel at the end of any given month with no further payment obligation.