Our flexible support model augments your internal resources to the extent you require allowing your internal team to provide higher value service by focusing on the applications and components unique to your company.

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Our Accomplishments

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Exceeded Customer Satisfaction
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Total Call Received
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Percentage of Calls Answered
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Issues were resolved on the first call
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Issues were resolved within the same day
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Average Seconds Waiting in Phone Queue

*Data represents March 2020 to February 2021

Leverage our Tools & Resources to Provide better Support to your Organization

Staff Redundancy/Backup

Provide your IT Administrator with a team of experts that they can rely on. In the event your IT Admin is unavailable or has an issue outside of their expertise, resources can be engaged.

Tool Enablement

We provide access to a suite of monitoring and management tools that a small/medium business cannot afford. Already pre-configured for optimal performance, these tools are available for your IT Admin or Manager to use as their own.

Skill Optimization

Too often, time-intensive end-user support that should be automated reduces the value of an IT admin or manager. IT Assist allows your internal staff to focus on higher-value tasks by reducing the more mundane aspects of support. They may also choose to leverage services such as our technology planning, security roadmaps, and end-user application training.

Productivity & Cost Savings

Significant cost savings can be achieved by automating aspects of support such as alerting and remediation. Automation reduces issue resolution time, reduces the impact issues have on staff productivity, and reduces overall support costs. If you haven’t implemented automated support, your organization is not as efficient as it might be.

Are you Driving Productivity through Technology?