Do you have IT staff who are so overwhelmed with user requests and questions that they can’t focus on the ‘big picture’ enough?
Are you an IT professional who’s constantly distracted with password resets, connectivity issues, and the other day-to-day things that constantly get in the way of your projects, pushing your timelines further and further back?
There are tons of people like you! Managed services contracts help some, but there are others who can’t afford a full-featured contract or simply don’t want to give up that much administrative control to someone from outside of the organization.
We get that.
So, that’s why we’ve launched out End-User Support managed service. Unlike our CompleteView (or fully-managed) service, this leaves all of the major infrastructure/administration in your hands while taking the frustrating ‘client maintenance’ issues off your plate.
Our Winnipeg-based Help Desk would take end user requests the same way an internal help desk would, fielding all of your basic tasks, troubleshooting, and so on, only escalating to your own internal IT staff at an agreed-upon threshold.
In addition to taking on your help desk concerns, we also offer a slew of end-user training to improve productivity and security in your work place.
The finest-running environment isn’t worth anything if the users in that environment can’t leverage their assets appropriately, and sometimes big changes in an environment leave those users in the lurch; suddenly the thing you were really good at looks weird and different.
We can help with that.
Accredited trainers teach Office 365 literacy, advanced use of Office products such as Excel, best practices to protect themselves from phishing and ransomware scams, and a whole lot more.
We also offer more advanced courses for IT professionals, because, after all, in an industry that’s continuing to change at a more and more accelerated rate, even the best technology gurus need to sharpen their skills from time to time.
Whether it’s VMWare or Hyper-V, SCCM, ITIL, or some other impenetrable acronym, our training network is robust and thoroughly well-vetted; we can find a fit that will provide value to you.