With the increasingly rapid pace of IT, organizations are strengthening their services by implementing recognized frameworks and standards. To help IT teams successfully adopt these practices, Broadview Networks, in partnership with Quint Solutions offers a comprehensive training curriculum in both classroom, virtual classroom and self-paced, e-learning formats. This portfolio includes 40 courses covering the most widely adopted frameworks and standards.
Two of the most popular classroom courses are Lean IT Foundation Certification (2 day) and ITIL® Foundation Certification (3 day) featured below.
In today’s IT landscape, there are continuous demands for CIOs to cut waste and cost from the IT Service Management delivery process. This is where Lean IT can help extract value. We live in a time where processes themselves do not only need be effective, but cost effective as well. Is what we do really necessary? What can be minimalized? Applying lean principles will not only “cut the fat”, but strike a balance for continuous service improvement.
About the Course:
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.
The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.
Course and Learning Objectives:
At the end of this course, you will be able to:
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare you to take the Lean IT Association Foundation Certification exam
Delivery: In-person, Instructor-led Classroom delivery
The Lean IT Foundation training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.
This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Association Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.
Course Student Material:
Students will receive a Lean IT Foundation classroom workbook containing all of the presentation materials, the case study, the book Lean Thinking and sample exam questions.
Reference Materials: Lean Thinking, Womack & Jones.
Prerequisites: There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.
Target Audience: Any member of an IT organization.
Training Fees: $1,895 CDN plus 5% GST (includes Exam)
The ITIL (IT Infrastructure Library) series are important components of improved business processes by providing a framework of best practice guidelines and approaches intended to facilitate the delivery of high quality information technology services.
The Foundations Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets, as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner’s and Manager’s Certificates in IT Service Management.
From there, there are two tracks:
Service Lifecycle track – Focus is on the different aspects of the Lifecycle.
Service Capability track – Focus is on the different job role clusters across the Lifecycle.
Training Fees: $2,250 CDN plus 5% GST (includes Exam)
This course is accredited by AXELOS and PEOPLECERT.